Shipping policy

Last updated: September 2, 2026

This Shipping Policy describes how DYLT processes and ships orders. Delivery estimates are not guarantees unless we expressly state otherwise. Nothing in this policy limits any right or remedy that cannot be excluded under applicable law.

Where we ship

At launch, DYLT ships only to eligible addresses in the contiguous 48 United States and the District of Columbia.

We currently do not ship to Alaska, Hawaii, United States territories, APO/FPO/DPO addresses, or international destinations. Orders submitted with an unsupported or unserviceable address may be declined or cancelled with a refund.

Eligibility for a specific delivery address is confirmed at checkout.

Processing and production time

Every DYLT bracelet is made or customized after an order is confirmed. Processing and production occur before the parcel is handed to the carrier.

Estimated processing and production time: 3–5 business days before dispatch.

The estimate may vary because of design complexity, material availability, order volume, verification requirements, or approved customer changes. Any product-specific estimate shown before checkout forms part of the applicable shipping representation for that order.

Shipping method, price, and transit estimate

DYLT custom-bracelet orders must meet a minimum product total of USD $118 before checkout. The product total is calculated from the beads, spacers, and other components in the customer’s saved design.

For an eligible order shipped to the contiguous 48 United States or the District of Columbia, standard shipping is included in the integrated product price and is not charged separately when the product total is USD $118 or more.

We currently offer one standard shipping method. Expedited or alternative shipping methods are not offered at this time.

Estimated carrier transit time after dispatch: 5–15 business days. Business days generally exclude weekends and public holidays. The transit estimate begins when the carrier accepts the parcel and does not include processing or production time.

The total expected time from order placement to delivery is the applicable processing and production time plus the carrier transit estimate.

Shipping origin and additional charges

Orders are dispatched from our production facility in China. Any shipping charge, sales tax, or other amount collected by DYLT will be disclosed at checkout before payment. Unless expressly stated at checkout, DYLT does not make a separate promise in this policy that a shipment is exempt from every government, carrier, customs, or brokerage charge.

If a carrier, customs authority, or broker asks you to pay an unexpected charge relating to a DYLT order, contact support@dyltstudio.com before making payment so that we can review the request.

Shipment confirmation and tracking

When available, we will send a dispatch confirmation and tracking information to the contact details provided with the order. Tracking events can take time to appear after the parcel is handed to the carrier.

Customers are responsible for monitoring tracking information and providing a complete, accurate, and serviceable delivery address.

Shipping delays

Delivery can be affected by weather, carrier disruptions, peak periods, public holidays, security or customs inspections, incorrect addresses, or events outside our reasonable control.

We will state a shipping or dispatch estimate only when we have a reasonable basis for it. If we learn that we cannot ship within the time promised for an order, we will notify the customer, provide a revised estimated shipping date, and offer any cancellation and refund rights required by applicable law. Where required, we will obtain the customer’s consent to a delay or cancel the unshipped order and issue a prompt refund.

Address changes and incorrect addresses

Contact support@dyltstudio.com immediately if an address needs correction. We cannot guarantee an address change after production, fulfillment, or carrier processing has started.

If a parcel is returned, delayed, or lost because the customer provided an incorrect or incomplete address, declined delivery, or failed to collect it, additional shipping charges may apply before reshipment. Any refund or deduction will be handled under applicable law and our Return and Refund Policy.

Lost, damaged, or missing parcels

If tracking shows an unusual delay, loss, or delivery but you cannot locate the parcel, contact support@dyltstudio.com promptly with your order number. We may ask you to confirm the address, check with household members or building management, and cooperate with a carrier investigation.

For visible shipping damage or an incorrect item, retain all packaging and contact us within 7 calendar days after delivery with photographs of the product, packaging, and shipping label.

Contact

Shipping questions should be sent to:

Chengdu Ruhang Powu Information Technology Consulting Co., Ltd., operating as DYLT
Email: support@dyltstudio.com
Business address: No. 203, Group 6, Baisha Community, Xinxing Subdistrict, Tianfu New Area, Chengdu, Sichuan, China (Self-assigned No. 025)