Refund policy

Last updated: September 2, 2026

We want you to be confident in every DYLT purchase. DYLT bracelets are customized or made to order for each customer, so different rules apply from those that may apply to standard, non-custom products. Nothing in this policy limits any right or remedy that cannot be excluded under applicable law.

Order cancellations

You may request cancellation within 24 hours after placing your order, provided that production has not started. Contact us at support@dyltstudio.com as soon as possible and include your order number.

Production normally begins soon after an order is accepted, and each bracelet is generally made within 3–5 business days. A cancellation request is not effective until we confirm it in writing. If production has already started, the order can no longer be cancelled as a change-of-mind request because materials and production capacity may already have been committed specifically to your order.

If we approve a cancellation, we will initiate a refund to the original payment method. Your bank or payment provider may take approximately 5–10 business days after the refund is initiated to post it to your account.

Custom and made-to-order products

Customized, personalized, engraved, made-to-measure, and made-to-order products are final sale once production has started. They cannot be returned or exchanged because of a change of mind, preference, fit selection, or an approved customer specification.

This exclusion does not apply when an item arrives defective, materially damaged, or materially different from the confirmed order, or when applicable law gives you a non-waivable remedy.

Natural stones and materials may show variations in color, texture, transparency, pattern, inclusions, or dimensions. Reasonable natural variations and differences caused by screen settings, lighting, or photography are not defects when the product remains consistent with its description and confirmed specifications.

Current catalog scope

At launch, DYLT offers customized or made-to-order bracelets rather than a general catalog of non-custom products. Every order, including a bracelet started from a Gallery design, must be reviewed and confirmed by the customer before checkout. We therefore do not offer a general change-of-mind return window after production has started.

Beads, spacers, and other components are part of a bracelet design and are not sold separately. They cannot be returned, exchanged, or refunded independently of the bracelet to which they belong.

Handcrafting and gift packaging are included in the product price and are not billed as separate line items. Standard shipping to an eligible address is also included for every custom-bracelet order that meets the USD $118 minimum product total and is accepted for checkout. Accordingly, there is no separate craftsmanship, packaging, or outbound standard-shipping fee to refund.

If DYLT later offers standard, non-custom products, we will update this policy and clearly disclose the applicable return window before those products are offered for sale.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact support@dyltstudio.com within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

We may request additional information reasonably necessary to investigate the issue. If we confirm that the item is defective, damaged in transit, or incorrect, we will provide an appropriate remedy, which may include repair, replacement, reshipment, or refund, subject to applicable law and product availability.

Return authorization and shipping

Contact support@dyltstudio.com before returning any product. If a return is approved, we will provide instructions and the applicable return address. Do not send products to an address shown on a shipping label or elsewhere unless we have confirmed that address for the return.

For a verified defective, damaged, or incorrect item, DYLT will provide a prepaid return method or reimburse reasonable, trackable return shipping in accordance with our instructions. If we exceptionally authorize a return for a reason other than a defect, damage, or fulfillment error, the customer is responsible for return shipping unless applicable law requires otherwise.

Use a trackable shipping service and retain proof of shipment. We are not responsible for an unauthorized return or a return that is lost before it reaches the approved return destination, except where applicable law provides otherwise.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be initiated to the original payment method. Any approved deduction will be clearly explained and applied only where permitted by applicable law.

Although we initiate approved refunds promptly, your bank or payment provider may take approximately 5–10 business days to post the refund. If more than 15 business days have passed since we confirmed the refund, contact support@dyltstudio.com.

Exchanges

Because every DYLT bracelet is made to the customer’s confirmed design, we do not offer direct exchanges for custom products. Where an item is defective, damaged, or incorrect, we will provide a remedy under the section above, which may include a replacement made to your confirmed specifications.

Contact

Questions or requests under this policy should be sent to:

Chengdu Ruhang Powu Information Technology Consulting Co., Ltd., operating as DYLT
Email: support@dyltstudio.com
Business address: No. 203, Group 6, Baisha Community, Xinxing Subdistrict, Tianfu New Area, Chengdu, Sichuan, China (Self-assigned No. 025)